Philip Reynolds, VP, Associate Creative Director, Palio
In our “Client vs. Agency” series, we’ve looked at the differing views that can be taken regarding time, money, expectations and collaboration. Now, we’ll look at creativity.
Creativity is probably the first thing that clients say that they want from a new agency. Rarely will they fault a previous agency for anything else besides a withering of creativity – even if there were a plethora of actual reasons why the relationship ended. “They just stopped bringing us big ideas” is the usual refrain, and it’s more or less always true. Even if there is a different reason why the relationship stopped working, once it’s not on good ground, it’s next to impossible to deliver good creative.
(Just think about a couple in a relationship that’s on the rocks. Are they thinking up the same romantic surprises for each other anymore? Not likely.)
What is creativity, anyway? Like Supreme Court Justice Potter Stewart, I know it when I see it. And I know it when I don’t see it, too. But one of the biggest pitfalls in a client/agency relationship is the agency’s accurate understanding of what the client sees as creativity – and what the client needs from creativity. Those two are not always the same thing, and they’re not always the same as what the agency sees as creativity, either.
- Agency creativity is what you dream up to win shiny awards.
- Client creativity usually falls in the misty continuum between “we’d actually be allowed to do it by Legal” and “stuff I’ve already thought of myself.” This continuum is sometimes very small.
- What the client needs from creativity – this is the sweet spot. This is what matters.
If you can figure out what the client needs creativity to do, you’re 90% of the way there. It sounds like it’s obvious, then. You don’t worry about the agency version or the client version. You just skip to this one, right? Well, ideally, yes.
But it can be surprisingly difficult to check your ego and not go forward with a concept that might not be exact fit for this client… but you just know would win you that award you’ve been coveting.
And it can be even more difficult to get past the concept of creativity that your client might have cemented into his or her brain. If you’ve ever heard the sentence, “We need a a viral video,” you know just what I’m talking about. Whenever anybody’s spent a long time mulling over an idea, it can be hard to get them to see why something else might be better.
No, it’s not an easy job. But when you have the understanding of the product and where it needs to go – the understanding of your client as a person and what makes them tick – and the understanding of what the market already has and what it needs – that’s when you hit upon what your client needs. The best creativity of all.
Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.




