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Thirty Years and Counting

December 1, 2011 By lgoodale Leave a Comment

 

Tiffany Ryan, VP, Account Services, Palio

Thirty years of HIV.

Today I wear a red ribbon for HIV. I wear it with reflection, empathy, understanding, and a desire to do more.

For the early sufferers who spoke up and brought awareness to a disease in the midst of stigma, hatred and misunderstanding. I wear it to honor people like Elizabeth Glaser, Joey DiPaolo, and Ryan White. I wear it to honor their bravery, compassion, and dedication to addressing the issue, speaking up for what is right, and holding true to their beliefs.

For those who bring awareness, support, and information to the communities impacted with HIV every single day. I wear it to honor these individuals – doctors, nurses, case managers, AIDS support groups, peer educators, and counselors. I wear it to honor their passion and dedication to making a difference.

For those living with the virus. I wear it to honor their personal fight against HIV.

But most importantly, today I wear a red ribbon because even after 30 years of information, activism, awareness and education, we still have a long way to go. Because even after 30 years of evolution in treating HIV, we still haven’t cured it. Because even after 30 years of understanding HIV and how to prevent transmission, we have more work to do. The epidemic grows. The stigma grows.

This week the CDC released estimates from three surveillance datasets about the HIV care continuum in the Morbidity and Mortality Weekly Report.

-        Today there are approximately 1.2 million people living with HIV. And 20% are unaware they are infected.

-        Out of the 80% aware of their status, 77% of HIV-infected adults are linked to medical care for their HIV treatment, but only half of them remain in medical care

-        Transmission reduction strategies are limited, with less than half of HIV patients indicating that they received prevention counseling

Couple these figures with the fact that the incidence of annual infections remains stable at approximately 48,000 new infections each year, it’s clear that more needs to be done.

The National HIV/AIDS strategy has several measurable goals which, if achieved, could have tremendous impact on this issue. Goals include:

-        Lowering the annual number of infections by 25% by 2015

-        Increasing the number of people living with HIV who know their status to 90%

-        Reducing HIV transmission rate by 30%

-        Increasing the number of patients linked to medical care within three months of their diagnosis

The strategy aims to increase prevention efforts, access to care, and reduce HIV-related disparities in high risk communities. It’s a start. But we won’t beat this epidemic until HIV and AIDS once again becomes part of our consciousness. When we reduce apathy and take action. All the government agencies, special committees, and strategies can’t solve the issue. We all must take responsibility for our part.

It’s hard to some up what 30 years really means to this epidemic. For me personally, it’s going to be a day of reflection and remembrance.  It’s impossible not to acknowledge the history, evolution, and growth in understanding the disease. If you have four minutes today to reflect and remember, check out The Kaiser Family Foundation video – summarizing thirty years of milestones. We’ve made huge progress so far. I’m hopeful that in my lifetime I’ll witness many more positive milestones leading us toward the eradication of this disease.

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Family, Industry Trends, Lifestyles, Media, Research, Technology Tagged With: AIDS, CDC, HIV, World Aids Day

9 Golden Rules for Optimizing your Social Media Presence

November 28, 2011 By lgoodale Leave a Comment

Heather Stone, Interactive Producer, Palio

Online or offline, we’re perceived by our actions. Because social media has become just “part of how business gets done,” it is easy to forget to be mindful of how we interact with others. In many religions and cultures, there’s usually some variation of the golden rule – do unto others as you wish to have done to you. Applying this rule to your online communications can help optimize your social media presence and contribute to positive perception of your company and personal brand.

Treat others how you’d want to be treated – Good relationships are the cornerstone of a successful social media presence. That requires listening to the needs of your audience and communicating with them in a way that resonates. Want to increase customer loyalty? Remember it’s about them, not you.

Be welcoming – If someone likes you on Facebook or follows you on Twitter, they’re open to having a relationship. Get them at hello, whether that’s offering a promotion, inviting them to subscribe to your newsletter or simply acknowledging the relationship (caveat: no auto-reply, please).

Be responsive, caring and thoughtful – Displaying empathy towards your customers is a valuable competitive advantage. If they’re having a service issue, show you care by being proactive in communication and problem resolution. If they’re looking for information prior to making a buying decision, go beyond product-specific information to connect them with a like-minded community.

Ensure interactions add value – Remember that social media is about conversations – not just opportunities to name drop your company, product or service. If you’re using Facebook to post the same discount offer or website link multiple times, you’re going to turn off your audience. There’s no shortage of information out there, either. Keep content fresh and make every conversation count.

Embrace opposing viewpoints – You can learn a lot about your customers by listening – especially when they’re disagreeing with you. Rather than run away from or get caught up in the argument, keep communication transparent and deliver messages that speak respectfully to contrarian ideas.

Think before posting – Even the best community managers can get emotional. Snarky replies don’t do anyone any favors. Not pausing before you post can damage your career, reputation or company. Word things carefully, and if you need to, walk away for a few minutes before responding.

Sharpen your listening skills – Paying attention to what customers and competitors are saying provides valuable business intelligence. Empower and collaborate with your audience based on the things that are important to them.

Share and share alike – If you want engage people as brand ambassadors, provide information that is worthy of sharing and make it easy. Something as simple as “please retweet” can move a message.

Be authentic –Use your social media presence to let people know who you are and what you stand for by painting a picture across all your social networks. Take responsibility for your words and actions – even during difficult times.

Communication is a key to better relationships and long-term customer engagement. Follow the golden rule, respect and honor those you interact with and commit to listening and responding appropriately to optimize your social media presence.

 

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Career, Creative, Industry Trends, Media, Social Media Tagged With: empathy, golden rule, Twitter

Serial Killer (Or tune in next week to find out if our hero’s product sold!)

November 14, 2011 By tlaroche Leave a Comment
Neall Currie, VP, Creative Director, Palio

Our hero rushes ahead – his fingers twitching, his pulse a stampede – not knowing what lies ahead. It may be the answer he’s so desperately sought. It may be the peril he thought he’d already avoided. But the one thing he will conquer is the uncertainty that’s plagued him. Finally, he’ll have resolution. Finally, he’ll know. Because the final outcome lies just beyond the next

…page.

Serialized fiction is built on cliffhangers, and that foundation made the novel the most involving art form in human history. The earliest serialized fiction was “One Thousand and One Nights” (or, Arabian Nights), wherein the narrator – the convicted Scheherazade – uses cliffhangers to ensure her king will stay her execution one more day, just to hear the outcome of the story she told the night before.

Some of the most influential novelists of all time wrote for audiences that, rather than wielding the threat of execution, offered the lure of a good living. They desperately followed their prose in monthly publications. Charles Dickens, Thomas Hardy, and Arthur Conan Doyle all supported themselves – and often subsidized other work that they preferred – by selling chapter stories in monthly installments to publishers who knew their gripping tales ensured a devoted audience.

Serialized fiction meant more readership, which made the magazine more attractive to advertisers, which allowed the publisher to charge more, both for the publication, and for the ad space within it. And the model held up through the years. Soap operas are so named because they started as serial radio dramas that were produced by the advertisers themselves – soap makers targeting homemakers – who wanted to retain an audience for their promotional messaging. Even today, cliffhangers sell.

Neal Stephenson is a contemporary writer who pays close attention to the narrative form (the main character of his most popular novel, “Snow Crash,” was named Hiro Protagonist, after all). So it’s fitting that he is part of a group of authors and other artists exploring serialized fiction in the digital format.

Stephenson, Greg Bear and others are “publishing” an expansive work called “The Mongoliad” through digital media. Their forward-looking take on the form improves the experience for the artists by cutting out the publisher – and for the writer by expanding the concept of the serialized novel.

Installments of the Mongoliad – published periodically to mongoliad.com, or to its proprietary apps – are, usually, chapter-length adventure tales that build toward a vast story with all the hallmarks of a classic serialized tale. A panoply of complex characters. Multiple intertwined story lines. Epic stakes. Personal drama. But its creators use other installments to enrich the story in other ways. Artists will provide sketches of important characters or locations. The creators and their consultants will post videos where they discuss the historical context or technical details that inform the story.

The Mongoliad doesn’t rely on advertising; it’s a subscription-based model. Readers pay to be in the audience – and in the community.  Subscribers can post to the forums, discussing the stories and often interacting with the creators. Sometimes they’re rewarded by seeing an earlier installment get updated, after the authors, influenced by their audience, make small but important revisions to the work.

Is the Mongoliad the future of publishing? It’s difficult to say it will replace traditional publishing – after all, Stephenson and Bear have both released new novels while working on it, and the creators have recently announced their intention to eventually offer the completed work in print. Could it provide a new model for the “soap opera” – highly targeted stories written to appeal to a very specific audience that a particular group of advertisers want?

To find out, we’ll just have to keep reading. Which was the point all along.

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Creative, Media Tagged With: digital media, fiction, serial killer

3 Simple Things Pharma Marketing Can Learn From The Consumer Space

November 7, 2011 By lgoodale Leave a Comment

Sean O’Donnell, Group Copy Supervisor, Palio

Consumer marketing may seem like the Wild West compared to pharma marketing which must live in the confines of regulatory requirements and an indecisive FDA when it comes to social media guidelines. Still, the two disciplines have much in common. Both require understanding the target audience and creating effective communications that address a consumer’s need or desire.

However, just because pharma marketing has more restraints doesn’t mean there aren’t lessons to be learned from the consumer space.

It’s about how you roll. People want to associate with a brand that resonates with their own values. And, they’re interested in more than having their current needs met; they want someone to help them envision something better.

Different brand personalities appeal to different audience segments, but if Apple has taught us anything, it’s that cool rules. They’ve successfully managed to tap into that persona by letting it shine in everything they do from developing cool products to providing super friendly customer service. They also never come out and say they’re a cool company – they let their brand ambassadors do that for them. They have an army of fans who genuinely love their products and use social media to share their experience.

People are doing more research. When it comes to shopping decisions, consumers are relying on the internet more than ever prior to making a purchase. The same is true for health care consumers. They’re researching physicians, treatment options, drug choices and networking with patients – often before they ever step foot into the doctor’s office.

Empowered patients are the new normal and they’re influencing sales and prescribing behavior. Use social media to provide credible and accessible information to support patient decisions, encourage brand advocacy and foster better communication with doctors.

Provide an experience. Getting a sale is only half the battle; building customer loyalty and repeat business is the other half. It’s no longer enough to just deliver a quality product. People want an outstanding customer experience and if they don’t get it from you, they’re going to look elsewhere.

That means getting employees to “live the brand.” At Starbucks, they’ve instilled a “Just Say Yes” company culture. They provided employees with a mantra – not a manual – to guide their actions. If a customer wants his caramel macchiato with skim milk, he’s going to get it.

For pharma marketers, it’s about taking time to listen to patients and practitioners to determine what they need and then exceed expectations with every interaction. Providing an experience also means staying in touch, whether that’s sending valuable information via an email newsletter or letting people know how to contact your company on Facebook, Twitter or the company website.

The consumer space has embraced the shift of the digital frontier from the Web to apps. Communication is changing; people want to feel like they’re part of the process and have achieved something. It’s shared, evolving and organic from the people around them.

Ultimately, marketers like it both ways: Everyone wants to talk about integration and being brilliant at the basics while at the same time touting the game-changing value of deep industry expertise. But if there’s value in such specific experience, there are also insights to be found by looking outside of your own industry for how other sectors grow their businesses. Go ahead – take a page from the consumer playbook!

 

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Career, Creative, Industry Trends, Media, Social Media, Technology, Uncategorized Tagged With: Apple, consumer advertising

Expanding the Potential of e-Detailing

October 28, 2011 By lgoodale 1 Comment



Jon Fisher, Technology Manager, Palio

According to recent Manhattan Research findings, 38% of ePharma Physicians have seen sales reps with iPads or other tablets during face-to-face meetings – However the study suggests marketers are not leveraging these devices to their full potential.

- A new ePharma Physician® v11.0 study explores the evolving pharma service model and digital opportunities for marketers – Webinar August 11th 11am ET

It’s not surprising that there are studies in the pharma industry pointing to a lukewarm reception rate among physicians who are being detailed from an iPad. The introduction of the iPad as a platform for e-detailing is no longer just about selling a drug. It’s about the doctor relating to the iPad itself as a world of interactivity and connectivity that can bring medicine to life. For many docs who do not own iPads, being detailed on this device could seem like a well orchestrated show on a beefed up e-reader, especially if the functionally of the e-detail application involves little more than squinting at oceans of tiny text, watching a basic gant chart’s graph rising and falling, or suffering through poorly composed footage of talking heads describing efficacy through a video player window. The question isn’t how much will it cost me to get a print detail aid reformatted for an iPad with some videos thrown in? The question should be how could my content be experienced in a fresh way on touchpad technology for full user engagement. The real time metrics collection, the CRM modules that plug into robust marketing software packages, even the ability to get an e-signature, will not come into play within the first critical 60 seconds the rep has to capture a physician’s attention with valuable information they can use.

Technology, like all successful physical product attributes, eventually becomes copied and commoditized. And while we might see significant gains from the initial excitement and buzz of the “wow effect,” it eventually wears off and what remains is the content and how it is experienced. So many companies cut and paste traditional media solutions into new media platforms creating “brochure-ware” that fails to take advantage of the technology. Unfortunately, what is happening is that print materials are being delivered in a digital medium. It takes more than adding a video to make something “digital.” The question isn’t “How much will it cost me to get a print detail aid reformatted for an iPad?” The question should be “How could my content be experienced in a fresh way on this new tool for user engagement?”

The iPad is not going away. It’s here to stay. Although its growth may have not taken off as initially anticipated within the health industry, as more reps and doctors understand the technology and its extensive ability to produce a dynamic learning environment with real time information – clickable charts, images, video and extensive interactive usability – we will see more and more companies in the marketplace competing to provide the best functionality in their e-detailing apps. When the technology is not being used to its full capability, it can be seen as being little more than an old school “push” selling tactic as opposed to fully exploiting the technology to bring the physician into the story of the brand. The iPad is more than an interactive e-reader or a seductive technology gimmick. It is a portable library that can connect instantly to new data and, if used as it was designed, it can become a synergistic connection that can truly create the multi-dimensional dynamic experience used not only for detailing but also for teaching and interacting with patients.

To hear more of Palio’s point of view on ways to better maximize this medium, view our SlideShare: Palio 360° solutions, The Seven Tips to IVA Development. 

 

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Creative, Industry Trends, Media, Social Media, Technology Tagged With: iPad, Manhattan Research

Science Fiction Here Today: Why Not?

October 4, 2011 By lgoodale Leave a Comment

Quinn Tetterton, Executive Creative Producer, Palio

Ignite Social Media had a great post on Aug. 24 that offered 5 technologies that could change social media:

  1. augmented reality
  2. wearable technology
  3. brain-control interface
  4. holographic projection, and
  5. omnipresent interactive surfaces.

It’s a great article worth checking out. What I loved most about it, though, is that the most amazing thing about their list, and the examples they offer, is that none of this is science fiction. It’s all already here. In fact, you’ve probably seen examples of all five of these in action yourself, without even thinking much about them.

Just as a few examples, have you noticed:

  1. last holiday season’s best-selling Mind Flex toy
  2. the amazing Star Walk mobile-phone app, or
  3. CNN’s hologram interviews?

These technologies have snuck into our lives so quietly that we forget how amazing they are. And, on the flip side, because they sound so unreal in the abstract, we forget to consider them when we’re developing our own work. When was the last time you suggested, “Hey, how about we work some brain-control interface into this next project?” “Can we display this holographically?” “Why don’t we consider an interactive surface for this?”

Hopefully, you’ve done so recently… but realistically speaking, you probably haven’t. I know I haven’t. It’s only when you see these technologies in an atmosphere where your brain is already primed to think about the professional applications that they pop up.

  1. Is your lobby or waiting area equipped with interactive tables?
  2. Are your campaigns leading viewers to mobile apps so cool they’ll attract the attention of strangers on the subway?
  3. Are your presentations at conferences and to prospective clients jazzed up with the occasional hologram?

It’s here. It’s doable. It’s not just flash – it’s interactivity and engagement. And, yes, it’s super cool stuff as well.

So I just have one question for you: “Why not?”

 

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Industry Trends, Media, Social Media, Technology Tagged With: holographic projection, Ignite Social Media, social media

Job Opening: Social Media Strategist

August 26, 2011 By lgoodale Leave a Comment

Bob Mason, EVP, Managing Director of Brand Strategy, Palio

If you’re relying on in-house public relations or marketing staff to handle your social media interactions, you may want to think again. Social media done right requires dedicated resources and specific knowledge and skills. And, because social media is still a relatively new medium, internal training and development may not be available.

While platforms may evolve, social media will remain a prominent fixture on the business landscape. To successfully navigate the social stratosphere, many organizations are creating the role of social media strategist to support community and brand building.

Last year I wrote about social media strategists and this new job category on Pixels and Pills. A social media strategist will have the skills to guide the organization in exploring new methods for listening to and interacting with customers, analysts, investors, employees. Savvy social media strategists are experienced with the tools and techniques to learn about customer preferences and understand how to interact with the target audience across multiple social media platforms.

What can a social media strategist do for you?

Establish a social media strategy. Is Facebook the right place to reach your target audience? Are they participating in private communities? A social media strategist will identify where you should be by first understanding where your audience is participating and the corporate objectives you are trying to achieve. They will identify influential individuals as well as groups your organization should participate in. They’ll also know how to set up groups, moderate them and build participation.

Monitor the blogosphere. A social media strategist is not only responsible for creating and managing content for the corporate blog, but also monitoring, and when appropriate, responding to comments from readers. Monitoring other bloggers helps acquire competitive information and identify prominent or influential bloggers. Tools such as TweetDeck or TrackUr sort social media mentions by keywords, twitter handles, and hashtags, which is helpful in keeping apprised of blog or other social activity.

Show Up with the Necessary Skills. A strong social media strategist should have a firm grasp of search engine optimization strategies, be able to recommend, implement and manage social network policies and procedures, know how to use a mobile device to simultaneously update multiple social networks, upload videos to Vimeo and YouTube and add photos to Flickr. They also should have solid writing skills to create blog posts and have excellent communication skills to respond in real-time to customers, prospects, other bloggers, etc.

The role of a social media strategist is dynamic. Beyond posting and tweeting, the social media strategist will spend time working with a brand monitoring solution to discover all the places that the company needs to monitor or participate. They’ll also work internally with employees, the sales force and customers to help share insights and strengthen relationships.

In today’s increasingly social world, having a social media strategist on staff is essential. By taking a disciplined approach to social communication, companies can take advantage of social media to ultimately build their brand and business.

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Brand Planning, Industry Trends, Media, Social Media Tagged With: Facebook, strategist

Making the Most of Screen Multitasking

August 22, 2011 By lgoodale Leave a Comment

Quinn Tetterton, Executive Creative Producer, Palio

Discovery Channel’s Shark Week is the longest-running annual event in cable history. Since 1987, it’s been making people around the world gasp “WHOA” (and “EW”) as they learn more about these prehistoric predators. And just recently, it’s had more relevance than ever  to advertising agencies, especially pharmaceutical and healthcare marketing groups.

Every year, it gets bigger. This year, they partnered with the Red Cross (get the blood/shark tie-in?) to lend the event’s popularity to promoting blood donation. But it’s what they’ve done on the digital front this year that I found particularly interesting.

Shark Week Live is a web and app interaction that allows you to play games live as you watch the shows. They also released a Shark Week book app for the iPad, which shot straight to the top of the charts.

Sure, it’s all fun, and it’s great that it’s educational too, but what really caught my attention was the strategy behind Shark Week Live. You see, it’s a brilliant way to find a solution to multitasking.

Studies show that viewers – particularly younger ones – check multiple screens while they watch. The days of a viewer passively sitting through your program and giving it dedicated attention are on the wane, if not gone altogether. Today, we want to be getting information at all times, we’re used to switching, and we prefer to be interacting rather than just receiving.

What’s great about Shark Week Live is that it takes advantage of this as a benefit, instead of as a problem. Their attitude toward it was to accept that users are not going to give just one screen their undivided attention – and then instead of working around that, working with it.

You can play games, you can learn facts – you can essentially interact with Shark Week. So now as a viewer you’re getting the multi-screen, interactive experience that you’re looking for – but as Discovery, you’re getting viewers not just once but twice, or more!

Rather than accepting the loss of attention, they took it as a challenge. I haven’t seen the ratings or downloaded the numbers yet, but even unofficially, it’s easy to see that Shark Week Live had teeth.

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Creative, Industry Trends, Lifestyles, Media, Social Media, Technology Tagged With: digital, screens

Social Media: A Structure-First Approach

August 1, 2011 By lgoodale Leave a Comment

By Michael Smith, Digital Strategist, Palio

Sure, you know you need consistent, effective social media for your organization – after all, it’s 2011, right? The value of online social interactions has been demonstrated across virtually every industry and customer segment.

But that begs a fundamental question that’s relevant whether you’re a startup or a multi-billion-dollar organization: How do you organize it?

Figuring out how to structure social media in your organization is the second-most important question you’ll face, right after “What do we want to accomplish?” That’s because organizations have existing processes and cultural biases, and your social media program has to exist within them in order to be successful.

What should you take into account? Consider the following:

Understand what others are doing. Social media blogger Jon Bell points to research that shows five distinct models, with a hub-and-spoke approach used by 41% of responding companies.

Understand the capabilities of your team. Your approach will be directly driven by the capabilities and bandwidth of the staff. Is everyone trained in social media or are those skills segmented in silos? And it goes beyond individual skills: Small companies benefit greatly from all employees promoting products, services and/or brands across their networks, but public companies or those in heavily regulated industries face severe risks and even legal liability in this same model.

Understand that consistency of plan starts with consistency of message. No matter your situation, content should be of one consistent voice across platforms – because that voice is the embodiment of the brand. A message that is inconsistent with what followers or customers of that client expect can be grating and off-putting, so that needs to be in place – and understandable to everyone involved with the social-media effort – from the outset.

Understand how to get others on the same page in language everyone can understand. For example, three plain-English goals that nearly any team member could understand for a social media campaign could be:
* Generate sales leads and conversions
* Get quality backlinks for SEO
* Increase brand mentions and brand awareness in social channels
The effectiveness of your social media marketing campaign should be measured against those three goals, using success beacons. Did our efforts generate leads and conversions? How many? Did we generate backlinks? How many? How strong? Were our messages spread by our targets’ social networks?

Social content should, ideally, lead to an interaction with the audience – a clicked link, a retweet, a response, a forward, a blog visit, a conversation, a sale. Composing content with forethought towards generating an interaction or engagement is social media 101; but planning ahead so your company can be fluid, consistent and true to its brand is also part of being “brilliant at the basics.”

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Brand Planning, Industry Trends, Media, Social Media, Technology Tagged With: SEO

Using Social Data to Inform Brand Strategy

July 28, 2011 By lgoodale Leave a Comment

Catlin Renaud, Research Analyst, Palio

Marketers have long used consumer insight to guide decisions and strategy. Today, getting information about consumer attitudes, buying habits, preferences, trends and opinions is as easy as following a Tweet stream or collection of Facebook postings, right?

Not so fast. With the abundance of information available today it’s hard to distinguish critical data from noise. Before using social data to redefine your brand or offering, you need to take a step back and “look under the hood.”

Not everything that gets posted is accurate. Because of its immediacy, social media can become a platform for fleeting thoughts rather than well-thought out ideas. Someone writing that your new applicator is difficult to use may not follow up later with a positive post after they complete the learning curve. This makes this kind of data unreliable.

It’s easy to miss information. There’s so much activity on the social networks – in May, Twitter reached more than 4,000 Tweets per second at the beginning and end of President Obama’s speech – that you’re likely to miss critical information, even with rigorous monitoring. This makes your data incomplete.

Recognizing trends can be difficult because of skewed data and missing information. It also can be difficult because social media is still relatively new and companies are unsure of what to measure.

Listening in on customers via social media helps companies identify what people are saying about their products and services, but it’s important to validate the data before acting on it. By separating valid, actionable data from noise, companies can use this real-time feedback as the ultimate weapon in redefining their brand, products or services.

When thinking about social data and brand strategy, consider the following:

Size matters. The bigger your fan base, the more likely you’ll be able to raise awareness of your company or product and increase interactivity among consumers. Be sure to also look beyond size and at volume to identify frequent posters or tweeters. Encouraging either is likely to benefit your brand.

Follow your information. Want to know if your message resonates with your audience? Watch where it goes; is it being retweeted? Are bloggers linking back to your content? By understanding where your information is shared, you can further refine your messages and ensure you’re tapping into the interests of your buyers.

Don’t get hung up on time spent. Does it really matter how much time someone spends on your blog or Website? To a degree, yes, but that metric as a reflection of your popularity is flawed and hard to validate. How many times have you left a browser window open and walked away? Instead, monitor what people do when they interact with your brand. Look at activity and focus on where they came from, what they do when they arrive or why they came in the first place. This kind of feedback will tell you more about your target than your brand, which enables you to craft a strategy that aligns with their interests or requirements.

By listening to what people are saying, and validating what you hear, companies can get a better understanding of their buying audience and create a meaningful strategy that drives results.

Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.

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Filed Under: Advertising, Brand Planning, Industry Trends, Media, Research, Social Media, Technology Tagged With: brand strategy, consumer insight, Facebook, social data, social media, Twitter
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