Rob Kempton, VP, Brand Planning Director, Palio
Anyone who has spent a day in pharmaceutical – or any other type – of sales, will tell you the answer is an unequivocal “no.”
There are cold calls to warm leads and warm calls on glacial leads. There are follow-up calls on established accounts and first-time calls to what may be your next strategic account. There are calls where you get the hand-off, the brush-off or even the flip off, as well as those where you close the deal, make the sale and bring home the cheddar.
Against that backdrop, why would you use the same digital tools for every sales call? The answer is: You wouldn’t.
Now, there are some exceptions: Chances are your organization has an established CRM platform like Salesforce CRM or industry-specific solution like StayinFront EdgeRx. That central repository of prospecting data, notes and follow-up activity should be part of every call – in fact, chances are your sales management demands it.
But what about the tools you use to pitch at a first-time informational meeting versus a drug-specific presentation for an existing customer? That’s where there’s room to change it up:
Start with a completely modular deck. Whether you’re using PowerPoint, Flash or one of the online presentation tools like SlideRocket.com, your sales organization should be able to piece together a presentation appropriate for the coldest of cold calls as well as a new-drug introduction to a longstanding customer – all on their own, guided by best-practices content suggestions from the marketing organization.
Use different tools for different lead scores. If your organization uses lead scoring to prioritize sales opportunities, consider WebEx or other online meeting tools for the lower-scoring leads. Time and travel are expensive, even if you have a local sales rep in place – why not save money with the leads that have historically poorer performance?
Be prepared for different types of learning: Sometimes, using the right tool means knowing when to put it away. For example, although the majority of people absorb information best through visuals, a significant number of individuals process and retain messages better through audio. Good salespeople are trained to recognize these traits and adapt to them – put the iPad or PowerPoint away if you’ve clearly got an audio-first prospect, and spend your time engaging in conversation.
Let some broad rules guide you: Generally speaking, dial the tech and the presentation glitz back on initial sales calls, increase it for informational meetings once a relationship is established. And, if you’re in a multi-call environment, dial it back again for the close meeting. The key: At the outset and at the close of a deal, you want the prospect focused on communicating and reinforcing their needs and how your product fits those needs – many sales are lost by over-communicating right past the prospect’s pain.
The rules for what digital tools to use on a sales call are no different than those for use in their non-digital counterparts. Choose the tools that will let you focus on the customer and their needs – not on your desire to lay out every feature and benefit or use the latest tech toy – and you’ll close more deals.
Palio is an advertising agency revolutionizing pharmaceutical and healthcare marketing to create experiences that will Never Be Forgotten.











